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BILLING PROCESS Q: What forms of payment are accepted for online purchases, and when am I billed? A: Maslov Jewels Online accepts VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Maslov Jewels reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Q: If I don't already have a PayPal account, how can I get one to use on maslovjewels.com? A: You can register for a PayPal account by visiting www.paypal.com and clicking on the 'Sign Up' button at the top of the page. After you complete the registration form, PayPal will send you a confirmation email. It will contain instructions to complete the registration process. Once your PayPal account has been created, you can use it to pay for products at maslovjewels.com. SALES TAX Q: Why do I have to pay sales tax on my order? A: Maslov Jewels is required by law to charge sales tax on orders shipped to New York. Sales tax does not apply to orders shipped to addresses in other states. SHIPPING OPTIONS Q: What shipping options are available? A: Once you have placed your order and decide to checkout, you will be taken to a page where you can choose the shipping option that suits you best. Orders from maslovjewels.com can be shipped: 2ND DAY (Free) NEXT DAY NOTE: No Saturday or Sunday deliveries. SHIPPING TIME ESTIMATES Q: When is my order shipped? A: Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within one business day. Please allow for an average of one additional business day for processing. For expedited shipping, orders must be made before 12:00pm Eastern time to guarantee that your order is processed same day. If your shipping information does not match your billing information, there may be a delay in order processing. For consumer protection, all orders are subject for review, including credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. Business days are limited to M-F 9:00 a.m. to 5:00 p.m. EST, not including holidays. No Saturday or Sunday deliveries. Once an order has processed, delivery time depends on the chosen shipping method. SHIPPING TO P.O. BOXES Q: Can I ship an order to a P.O. box? A: No. We can no longer ship to P.O. Boxes. However, orders shipped to A.P.O. or F.P.O., boxes within the United States are automatically shipped via USPS Ground. INTERNATIONAL SHIPPING Q: Can I ship an order to a foreign country? A: At this time, Maslov Jewels Online can only ship orders to addresses located within the 48 continental United States as well as Alaska and Hawaii. SHIPPING TO MULTIPLE ADDRESSES Q: Can I ship an order to multiple addresses? A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination, or place your order by phone at +1-855-2-MASLOV (627568). |