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RETURN POLICY Q: Not exactly what you wanted? A: While we take pride in every Maslov Jewel product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Maslov Jewel gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Unfortunately, pierced jewelry are final sales unless defective. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. RETURNS Q: How can I return or exchange merchandise ordered from maslovjewels.com? A: In order to initiate a return, simply email customercare@maslovjewels.com for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Make sure the returned item includes the jewelry box, MJ certificate and is carefully wrapped. Please get a tracking number for all return items as we are not responsible for lost returns coming back to our warehouse. Our Return Address All returns should be shipped to: Maslov, 145 W 67th Str, Refunds are given for the price indicated on the original receipt and any applicable taxes. Shipping charges are not refunded. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement. RETURNS WITHOUT RECEIPT Q: What if I need to make a return, but I've lost my original receipt? A: If you wish to return your item to maslovjewels.com, simply include a note along with your order that includes your order number and your full name (you can find the order number on the order confirmation email you originally received. If you have further questions or require additional assistance, please email our Customer Care department by clicking here. NOTE: If you have any questions about the return policy, please call Customer Care at +1-855-2-MASLOV. |